Uber was my favourite app on my phone for the last few months. It was very useful when I had a tight schedule and run for meetings, and the cheapest fare I could get because of promo codes. Until last few days, I felt an anomaly on my payment after I put my Visa number. I noticed that they were not applying my promo codes.
In terms of customer service, they are speedy in resolving issues. They used to help me and refund some over charging fees which were understandably a system glitch.
However, last night around 10 p.m. I kept refreshing my app, hoping to get a lower price, and I made sure that the $3 off was successfully installed. Until then, I ended up accepting $10.47. So, after I got home and checked it, they still charged me of $10.47. So, I messaged them and asked them about the code that didn’t reflect on my bill. Shockingly, they made me looked like a liar telling me that the price was 13.47 and they already applied it. I was so surprised that I SWEAR TO GOD, it was only $10.47. And they would normally reflect the code after the ride which you won’t see while looking for the ride.
I decided to delete my Visa info on the app but the error message said that I “can’t delete my Visa info”. I was starting to believe what others were telling me before that “Uber is not a safe app for rides”.
I asked to delete my account and hopefully, won’t use it for now. As I said, they were fast in resolving issues but it scares me in proving my payment information.